Return Policy

Thank you for choosing EKSA !

EKSA offers a 12-month warranty service for its customers on manufacturing defects.

Return Policy

Please note that we can ONLY accept return/replacement requests incase of manufacturing defects for ONE TIME within 12-Month Warranty period.

Damages caused by the use of accessories and parts, including batteries, that were not manufactured by EKSA void the limited warranty.

We do not accept returns or refund requests for orders that have been shipped (on the way) or delivered without incoming manufacturing defects or damages. 

Our warranty support does not cover any kind of induced or physical product damages, wear-n-tear due to usage.

Cancellation

We only accept order cancellation before the product is shipped or dispatched. We DO NOT accept the order cancellation request if the product is already shipped out and is in transit. 

Refund for cancellation

The refund for the order will be processed after the order is confirmed cancelled by EKSA and it may take 1-5 business days for refund to reflect in your original payment channel.

Replacement

Product replacement claim/request will undergo entire warranty process and EKSA customer service team will evaluate the claim before replacement approval. Difference amount of shipping and product replacement if any (for reasons like – unserviceable delivery location, product upgrade etc) will have to be borne by the customer. Replacement if approved generally take 8-10 days for shipment.

We do not offer replacements for items that have been shipped (on the way) or delivered without incoming manufacturing defectives.

Replacement process for manufacturing defectives or damages.

Kindly notify us at info@eksa.in within 24 hours of delivery if you find that the product comes defective or damaged. We will guide you through our replacement process by returning the product to us within 7 days of product delivery. Kindly be reminded that you will be required to provide the related proof or receipts of your purchase, which could be order invoice, order confirmation email, receipt or order information, shipment unpacking video etc.

When EKSA receives a complaint, our customer service team will look into it and verify for any damages seen before or during packaging. They will try to fix the products by replacing the defective parts or the whole product with new ones.

Replacement if products stop working after a while of use within warranty period.

If you encounter product issue after using the product for a while, kindly contact us on support@eksa.net or visit our warranty page with your Invoice. Our customer service team will reach you on your email for further process generally within 2 working days.

Kindly visit support and warranty page for more details.

Our support team will need original invoice, pictures of the product in current condition and audio-video proof of the issue described in the complaint for warranty claim to be processed. The customer service team will guide you on the email.

Note: Return is only approved when the product comes with defect or damaged upon receiving. Customer has to write to us within 24 hours of product delivery. We may not be able to accomodate any returun request after 24 hours of delivery. Kindly keep the product along with its accessories and product box, its packaging in original condition incase of return is approved by EKSA.

All warranty approvals or rejections and refunds are determined solely by the company, and such decisions will be considered final and binding.