Return Policy

THANKYOU FOR CHOOSING EKSA !

WARRANTY COVERAGE

EKSA provides a 12-month limited warranty against manufacturing defects from the date of purchase. 

RETURNS POLICY & ELIGIBILTY 

Returns and replacements are strictly limited to manufacturing defects and are permitted only once during the 12-month warranty period.

The limited warranty shall be void in the event of:

• Damage caused by misuse, mishandling, or improper storage
• Normal wear and tear arising from usage
• Use of accessories, components, or parts (including batteries, USB Type-C converters, adapters, or similar third-party accessories) not manufactured by EKSA
• Any physical, accidental, or liquid damage

Returns or refunds will not be accepted for orders that have been shipped or delivered without any verified manufacturing defect or transit damage.

CANCELLATION POLICY 

Order cancellations are permitted only prior to shipment/dispatch.
Once an order has been shipped or is in transit, cancellation requests will not be accepted.

REFUND POLICY FOR CANCELLATION 

In the event of cancellation of an order by the customer (prior to dispatch), only a partial refund shall be issued.

A standard deduction of 10% of the order value shall apply towards costs incurred by the Company, including but not limited to - Platform fees, Order management charges, Payment gateway charges, Web checkout charges, Cash on Delivery (COD) handling costs etc. 

The balance refund, if applicable, shall be processed only after the cancellation request has been reviewed and confirmed by EKSA. Any such refund shall be determined based on the order status, payment method, and the nature/type of the order at the time of cancellation.

Refunds, where applicable, will be initiated within a reasonable timeframe after confirmation and may take 1–5 business working days to reflect in the original mode of payment, subject to the policies of the respective financial institution or payment provider.

Partial payments are strictly non-refundable, as the Company incurs irreversible costs at the time of transaction, including but not limited to platform fees, order management charges, payment gateway charges, web checkout charges, and COD-related costs. Accordingly, such amounts shall not be refunded under any circumstances, even in the event of cancellation.

REPLACEMENT POLICY 

All replacement requests are subject to verification and approval by EKSA’s customer service team and will undergo the standard warranty evaluation process.

EKSA reserves the right to:

• Repair the product by replacing defective parts, or
• Replace the product with the same or an equivalent model

Any additional costs, including but not limited to shipping differences, location-based surcharges (e.g., unserviceable areas), or product upgrades, shall be borne by the customer.

Approved replacements are generally processed within 8–10 days.

Replacements will not be provided for products that are shipped or delivered without any verified manufacturing defect.

REPLACEMENT PROCESS FOR MANUFACTURING DEFECTS OR TRANSIT DAMAGES. 

Customers must notify EKSA at info@eksa.in within 24 hours of delivery in case of any manufacturing defect or transit damage.

To initiate the process:

• The product must be returned within 7 days of delivery, as per instructions provided by EKSA
• The customer must provide valid proof, including but not limited to:
  • Order invoice or receipt
  • Order confirmation email
  • Shipment details
  • Unboxing video (mandatory for transit damage claims)

Failure to provide timely intimation or required proof may result in rejection of the request.

Upon receipt of the product, EKSA will inspect and verify the claim before approving repair or replacement.

REPLACEMENT FOR ISSUES ARISING DURING WARRANTY PERIOD

If a product develops a defect during the warranty period after usage, customers may contact support@eksa.net or visit the warranty page with a valid invoice.

EKSA’s support team will respond within approximately 2 working days and guide the customer through the process.

Customers will be required to provide:

• Original invoice
• Images of the product in its current condition
• Audio/video evidence clearly demonstrating the issue

IMPORTANT NOTES

• Returns are approved only in cases of manufacturing defects or transit damage reported within 24 hours of delivery
• Requests raised after 24 hours may not be considered
• The product must be returned with original packaging, accessories, and box in intact condition
• EKSA reserves the right to approve or reject any return, replacement, or refund request after due inspection

All decisions regarding warranty claims, replacements, and refunds shall be made solely at EKSA’s discretion and shall be final and binding.