Return Policy
Thank you for choosing EKSA !
EKSA offers a 12-month warranty service for its customers on manufacturing defects.
Return Policy
Please note that we can ONLY accept return/replacement due to product issues for ONE TIME within 12-Month Warranty period.
Damages caused by the use of accessories and parts, including batteries, that were not manufactured by EKSA void the limited warranty.
We do not accept returns and refunds for orders that have been shipped (on the way) or delivered without incoming manufacturing defects or damages.
Our warranty support does not cover any kind of induced product damages and issues.
Cancellation
We only accept order cancellation before the product is shipped or dispatched. We DO NOT accept the order cancellation request if the product is already shipped out and is in transit.
Refund for cancellation
The refund for the order will be processed after the order is cancelled and it may take 1-5 business days for refund to reflect in your original payment channel.
Replacement
Product replacement claim/request has to undergo entire warranty process and EKSA customer service team will evaluate the claim before replacement approval. Difference amount of shipping and product replacement if any (for reasons like – unserviceable delivery location, product upgrade etc) will have to be borne by the customer. Replacement if approved generally take 8-10 days for shipment.
We do not conduct replacements for items that have been shipped (on the way) or delivered without incoming manufacturing defectives.
Replacement process for manufacturing defectives or damages.
Kindly notify us at info@eksa.in within 24 hours of delivery if you find that the product comes defective or damaged. We will guide you through our replacement process by returning the product to us within 7 days of product delivery. Kindly be reminded that you will be required to provide the related proof or receipts of your purchase, which could be order invoice, order confirmation email, receipt or order information, shipment unpacking video etc.
When EKSA receives a complaint, our customer service team will check into it and verify for any damages seen before or during packaging. They will try to fix the products by replacing the defective parts or the whole product with new ones.
Replacement if products stop working after a while of use within warranty period.
If you encounter product issue after using the product for a while, kindly contact us on support@eksa.net or visit our warranty page with your Invoice. Our customer service team will reach you on your email for further process generally within 2 working days.
Kindly visit support and warranty page for more details.
Our support team will need original invoice, pictures of the product in current condition and audio-video proof of the issue described in the complaint for warranty claim to be processed. The customer service team will guide you on the email.
Note: Return is only approved when the product comes with defectives or damage upon receiving, and please do contact us within 24 hours of product delivery. Kindly keep the product and its packaging in original condition. For any We may not be able to accomodate any returun request after 24 hours of delivery.