Shipping Policy

SHIPPING POLICY 

We understand that you look forward to receiving your EKSA products promptly, and we make every effort to ensure timely and secure delivery. EKSA offers free shipping on all orders placed on www.eksa.in.

Each order may be shipped only to a single delivery address specified at the time of checkout. For deliveries to multiple addresses, separate orders must be placed.

While we strive to dispatch all orders at the earliest, processing may take up to 3 working days during peak periods such as festivals, promotional sales, or due to unforeseen circumstances (including but not limited to transport disruptions, strikes, or government restrictions).

Orders are processed Monday through Saturday. Orders placed on Sundays or public holidays will be processed on the next working day.

EKSA partners with reputed and reliable courier service providers to ensure safe and efficient delivery. While we endeavour to ship all items in a single consignment, this may not always be feasible due to product availability or logistical constraints.

All shipments are accompanied by a valid tax invoice. In the event that you do not receive an invoice, you may contact us at info@eksa.in with your order number and we will share the softcopy of the invoice.

Estimated delivery timelines are 3–7 business days from the date of dispatch, subject to location and courier partner timelines.

Upon dispatch, a shipping confirmation along with a tracking ID will be shared via email/SMS. Customers may use this tracking ID to monitor shipment status and estimated delivery.

Prepaid payment methods are preferred to facilitate secure transactions and minimize fraudulent activity. Orders, once confirmed, cannot be modified or cancelled after dispatch.

DAMAGED OR TAMPERED SHIPMENTS 

If your order is delivered in a visibly damaged condition, you are required to notify EKSA within 24 hours of delivery by contacting info@eksa.in or calling +91-9019069017 along with your order ID and supporting images/videos. Unboxing video (mandatory for transit damage claims)

EKSA will review the case and assist you accordingly.

If the package appears tampered with or compromised prior to delivery, you are advised to refuse acceptance of the shipment and immediately report the same to info@eksa.in, mentioning your order ID.

Failure to report such issues within the stipulated timeframe or failure to provide adequate proof may result in rejection of the claim.